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Steps to Cancel (Terminate) Your KOMOJU Account

Updated

You can proceed by contacting us via the “Contact Us” section in the KOMOJU Admin Panel. Cancellation procedures cannot be performed by customers themselves and will be handled by our support team.

Cancellation / Account Termination Procedure

If you wish to cancel your account, please contact us following the steps below.

  1. Back up your data (recommended): After cancellation, you will no longer be able to log in to the Admin Panel. Please download any required payment notices and transaction data in advance.
  2. Log in to the Admin Panel: Log in to the KOMOJU Admin Panel using the owner email address.
  3. Access the inquiry form: Click “Contact Us” in the left-hand menu of the Admin Panel.
  4. Submit your cancellation request: In the inquiry details, clearly state that you wish to cancel and include the target account name.
  5. Guidance from our representative: Our support team will guide you through the necessary cancellation procedures (such as document submission).

Important Notes

  • Loss of access
    Once the cancellation (account suspension) process is completed, you will no longer be able to log in to the KOMOJU Admin Panel.

  • Timing of cancellation
    If there are any unsettled sales proceeds, the account will be suspended only after all payouts have been completed.
    Please ensure that you have received all sales proceeds before contacting us.

  • Contact from the registered email address
    For security reasons, we only accept inquiries sent from the owner email address registered with KOMOJU. Requests from other users added to the account (including users with the Admin role) cannot be accepted.

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