Existing Merchants
If you are already using KOMOJU, please check the FAQ below before contacting us.
For businesses considering KOMOJU →
InquiryKOMOJU Help Center
Having trouble logging into the Dashboard?
If you need assistance logging into the KOMOJU Dashboard, please contact us via Contact us below.
InquiryPayment issues or non-delivery of goods
If you are experiencing payment-related issues or issues with the non-delivery of goods, please contact us via the FAQ button below.
FAQCategories
- Getting Started / How to Join Learn how to apply for Live Mode, check fees, and complete other setup steps before using KOMOJU.
- Integration Guide This section provides setup instructions for major e-commerce platforms like Shopify, as well as for API.
- Payment Methods Payment Method Specifications and Testing Guide.
- Transaction Management / Payouts Covers daily transaction checks, Webhook notifications, deposit management, and other operational topics.
- Refunds / Chargebacks Outlines how to handle refund and chargeback procedures.
- Dashboard / User Management Summarizes dashboard operations and user permission settings.
- Security / Legal / Tax Guidelines for compliance with laws and regulations, including PCI DSS standards and Japanese e-commerce laws.
- For Developers Everything you need to know about integrating KOMOJU with your system using our API.
- Payment Link Steps to create a payment link, share it, and collect payment.
- KOMOJU Terminal Summary of the application process and how to use KOMOJU Terminal in physical stores.
- Tap to Pay Describes how to use the Tap to Pay app and manage related settings and operations.
- KOMOJU Merchant App Describes how to use the KOMOJU Merchant App.
- News / Updates Notices about KOMOJU specification updates and year-end holiday operations.
Considering KOMOJU for your business?
SMBs / Solopreneurs
Inquiry form for small businesses and solopreneurs considering KOMOJU’s payment solutions.
Contact usEnterprises
Inquiry form for enterprises with monthly online sales of $150,000 or more that are considering KOMOJU’s payment solutions.
Contact usOther Inquiries
Technical Inquiry
If you are interested in the technical aspects of KOMOJU solutions, please refer to the KOMOJU API Documentation.
KOMOJU API Documentation
Become a KOMOJU Partner
If you are interested in our program where you can receive benefits by introducing KOMOJU to your clients' e-commerce sites, please fill out this dedicated inquiry form.
Inquiry Form
Careers
If you are considering a career at KOMOJU, please check our latest job openings on this recruitment page.
Recruitment Page