Purchaser Verification Checklist
To identify the cause and reflect the payment quickly, please check all of the following items without omission:
| Item to Verify | Specific Checklist |
|---|---|
| 1. Account Number | Is it the account number issued for this specific order? (Ensure it wasn't mixed up with a past order or another company). |
| 2. Actual Amount Paid | Is it accurate down to the last yen? Was the transfer fee deducted? Were multiple orders combined? |
| 3. Date and Deadline | Was the transfer completed within the payment deadline? Is there a delay due to bank operating hours? |
Next Steps if the Issue Persists
If the cause remains unknown or a discrepancy is found, follow these steps to request an investigation:
- Merchant: Obtain the "Transfer Statement" (image or PDF) from the purchaser.
- Merchant: Submit an investigation request via the [Contact Form] with the statement attached.
- KOMOJU: We will manually reconcile the payment data and link it to the order.