The store name that appears on credit card statements depends not only on the information sent by payment service providers such as KOMOJU, but also on the specifications and processing methods of card issuers and acquiring banks. As a result, there may be cases where an unintended name is displayed on the statement. Please understand that this is difficult to control completely.
Cases Where an Unintended Store Name Appears
When processing credit card payments, KOMOJU sends the merchant name in the format of either your online shop name or “KMJ*YourShopName” (which indicates payment via KOMOJU). However, the name that ultimately appears on the customer’s credit card statement depends heavily on the processing by the customer’s card issuer.
Some card issuers may cross-reference the merchant name sent by KOMOJU with past corporate information or registered trade names, which can result in an entirely different name being displayed. For example, even if we send “KMJ*SHOP-KOMOJU”, it might appear as “KOMOJU-STORE” or another variant on the customer’s statement.
Why the Display Varies by Card Company
The way credit card statements display merchant names varies depending on each card company's policies and system architecture. This means that even for the same merchant and the same transaction, the displayed name may differ depending on the customer’s card issuer.
In particular, certain cards—especially overseas-issued cards and some prepaid cards—may use inconsistent statement formatting logic, making variations or mislabeling more likely.
How to Respond to Customer Inquiries About Store Name Mismatches
If you receive an inquiry about mismatches or confusion with the store name on a statement, please consider guiding the customer along these lines:
- Your store’s payment processor (e.g., KOMOJU) has sent the correct merchant information (the online shop name).
- However, the final statement display is determined by the card issuer’s systems and policies.
- If the customer wants to request corrections or verify the display, they will need to contact their card issuer directly.
How to Check Your Registered Store Name on KOMOJU
If you would like to confirm the store name (your online shop name) registered with KOMOJU, please contact KOMOJU Support.