Three Principles Supporting Automatic Processing
For KOMOJU’s bank transfer system (Virtual Account method) to function correctly, the following principles must be observed:
| Principle | Description |
|---|---|
| One Order, One Account | A new account number is issued for every order. The account number itself acts as the Order ID. |
| Exact Amount Match | The payment must be exact down to the last yen. The system cannot detect combined payments or those with deducted fees. |
| One-Time Use | The issued account serves its purpose once the payment is completed (or the deadline expires). |
Why does a payment become "Unidentified"? (Main Causes)
When the system cannot determine which order a payment belongs to, it is called an "Unidentified Payment." This primarily occurs in the following cases:
- Bulk Payment for Multiple Orders: Combining the totals of multiple orders and transferring them to one of the accounts.
- Reusing Account Information: Selecting a previous transfer recipient from a bank app history to pay for a new order.
- Deduction of Transfer Fees: The purchaser deducts the transfer fee from the total amount (Amount Mismatch).