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【Wix】Refund Processing via KOMOJU and Status Updates

Updated

Please execute all refund processes directly from your KOMOJU dashboard. Since the refund status does not automatically sync to Wix, you must manually update the order status on your Wix dashboard after the refund is processed on KOMOJU.

Important Information Regarding Refunds
Refund procedures on the KOMOJU dashboard differ depending on the payment method (e.g., bank transfers, convenience store payments, smartphone payments, credit cards). Additionally, as previously noted, any transaction that has been marked as "Paid" will incur transaction fees, even if it is subsequently refunded.

Next Steps:
Select the relevant order from "Transactions" on your KOMOJU dashboard, and complete the refund process by clicking the "Refund" button on the details screen. Afterward, manually change the status of the corresponding order in your Wix dashboard.

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