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Our chatbot is available 24/7 to answer your questions instantly. Feel free to ask about refunds, payments, account information changes, and more.
Before You Contact Us (Frequently Asked Questions)
Your question might be resolved immediately by checking the links below.
- Changing Account Information | Please contact us via the dedicated form to update your account information.
- How Bank Transfer deposits are automatically reflected | Please check this if you accepted a bank transfer but it is not reflected in the transaction.
- If the review is not progressing | Please check this if the application review is taking longer than expected.
- How to resolve errors during refunds | Please check this if the refund cannot be completed or an error occurs.
- How to apply for payment methods (Live Mode Application) | Please check this when you want to know how to start using KOMOJU live services.
- How to find the Order ID | An Order ID is required when making inquiries about a specific transaction.