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  2. Transaction Management and Refunds

Transaction Management and Refunds

Covers daily transaction status checks, refund and cancellation procedures for each payment method, and email settings.

Refunds and Cancellations

  • How to Refund (Credit Card / Smartphone Payments / Paidy / Carrier Billing / Rakuten Pay / Prepaid Cards / auPay / d Payment)
  • How to Refund (Bank Transfer / Konbini / Pay-easy)
  • About Refund Deadlines
  • Refund Timing
  • How to Refund Transaction Fees Together with the Product Price (Konbini and Pay-easy)
  • About Refund Errors

Managing Transactions

  • About Transaction Statuses in KOMOJU
  • Apr, 16th, 2025 Partial Capture management update
  • How to Change the Billing Amount After Settlement
  • October 18th, 2024 "Failed" status will be added gradually

Notification Email Settings

  • How to Check or Resend Emails Sent from KOMOJU
  • How to Set Email Notifications

Chargebacks and Fraud Prevention

  • How to Handle Chargebacks

Customizing the Checkout Page (Hosted Page)

  • How to Add Google Analytics Code to KOMOJU Hosted Page
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