"Failed" is the status shown for credit card payments that were not completed because of a card company error, a decision by our fraud detection system, or a failed 3DS authentication.
The status “Failed” will be added gradually to the payment statuses that can be checked on the Payments page of the KOMOJU portal. Please see below for details on this status.
< Payments to which this status applies > *Not applicable to other payments.
- Credit Card (Japan)
- Credit Card (Korea)
- Credit Card (Brazil)
This status was previously displayed as Pending, but will be applied in the future when any of the following events occur in the above settlement.
- When the card company has refused the payment attempt.
- When the payment was refused by fraud detection which KOMOJU introduces.
- When The 3DS challenge for that payment has failed.
*If your are using KOMOJU via API:
The status value returned by the API will remain “Pending” same as before. This is planned to be changed in future releases of the API version, but we will notify you before the change is reflected.
*If you are using the CSV/Excel export function for Payment page:
The status value of the exported transaction will remain "Pending" same as before. This will be changed in the future, but we will notify you before the change takes effect.
Please note that the【Failed】status will be applied to transactions created after this status is released. Transactions created before the release of this status will remain in the status of 【Pending】.
Frequently asked questions
I want to know why a specific payment (payment ID) failed
A "Failed" payment is caused by one of the three reasons above (card company error, fraud detection decision, or failed 3DS authentication). You can check the reason for each payment by opening the payment on the Payments page of the KOMOJU portal.
A customer told us their card cannot be used or the payment returns an error
If the card company does not approve the card information the customer entered, the payment results in an error. Please ask your customer to contact their card company directly.
Does error code 699 occur with Japanese credit cards?
No, it does not occur with Japanese credit card payments. Error code 699 appears for Credit Card (Korea) payments with Lotte Card, BC Card, or KB Card. For details, see October 30th, 2024 Update on Credit Card (Korea) Payment.