We will guide you through the steps for buyers to issue an invoice for the payment processing fee incurred when paying via Convenience Store Payment or Pay-easy.
Only the buyer of the purchased item can issue the payment processing fee invoice from the portal site.
Please note that KOMOJU merchants cannot issue or download the invoice on the buyer’s behalf.
Step 1
Please access the link at the bottom of the “Payment Method Instructions” email that was sent from “@komoju.com” to the email address registered at the time of your order.
Important: If you received a “Payment Completed” email after completing the payment, the link is also included in that email.
If you have not received the email, please access this link.
Step 2
On the invoice request portal screen, enter the email address that received the email mentioned in Step 1.
Note: You can log in only with the email address registered at the time of your order.
Step 3
An email with the subject “KOMOJU - Link to Transaction History” will be sent to the email address you entered on the portal screen. Please check the email and click “Link to Transaction History” in the email.
(If you do not see it in your inbox, please check whether it has been filtered into your spam or junk folder.)
Important: The transaction history link will expire 30 minutes after you receive it. If it expires, you will see the error screen shown below. In that case, please start over from Step 1 and complete the invoice download within 30 minutes.
Step 4
After clicking the link, you will be redirected to your transaction history list page. Click the “Issue Invoice” button for the transaction for which you would like to issue an invoice.
Step 5
Enter the recipient name to be displayed on the invoice, then click “Save and Issue Invoice.”
Step 6
The invoice will be downloaded to your device.
You can also download it again later. To do so, open the transaction list again. The “Issue Invoice” button you previously clicked will have changed to “Download Invoice,” so please click that button.