KOMOJU Konbini Payments can be made at major convenience stores nationwide. However, this service is not available at stores without self-service terminals installed or stores that are not currently operating.
Supported Convenience Stores
Payments can be made at the following stores.
■ Click on each convenience store name to view the actual payment flow
* A separate screening process is required to enable Seven-Eleven payments.
Stores Where Payments Are Not Available
Even at stores belonging to supported chains, Konbini payments cannot be used if any of the following conditions apply.
Conditions Common to All Convenience Stores
- Stores temporarily suspending service due to system failures, maintenance, etc.
- Stores that are not operating due to closure, renovation, temporary closing, etc.
Chain-Specific Conditions
- Lawson: Available at almost all stores including Natural Lawson, as Loppi terminals are installed across all locations. However, in principle, payments cannot be made at Lawson Store 100 because Loppi terminals are not installed.
- Ministop: Available at stores where MINISTOP Loppi is installed. Not available at stores without MINISTOP Loppi.
- FamilyMart: Available at stores where Multi-Copy Machines are installed. Not available at stores without Multi-Copy Machines.
How to Check Terminal Availability
For Ministop and FamilyMart, you can check whether terminals are installed using each chain's store locator page.
・Ministop Store Locator: Check for the "MINISTOP Loppi" indicator
・FamilyMart Store Locator: Check for the "Multi-Copy Machine" indicator
Can Non-Cash Payment Methods Be Used?
In principle, payments must be made in cash only. However, specific payment methods can be used at the following stores only:
- FamilyMart: FamiPay
- Seven-Eleven: nanaco
Payment Procedure at Seven-Eleven
As of October 31, 2024, payment slips can now be displayed directly from the payment completion screen.
- Select "Seven-Eleven" on the payment screen.
- Enter required information such as your name, then click the "Pay" button.
- The KOMOJU payment completion screen will appear.
- Click the "Display Payment Slip" button on the screen.
- Present the payment slip displayed in the separate window at the cash register to make your payment.
When Using the "Skip Payment Completion Screen" Feature
If the skip feature is enabled, the payment completion screen mentioned above will not be displayed to customers.
Please instruct customers to check their payment slip via the URL included in the "Payment Instructions Email" sent from KOMOJU.
FamilyMart Barcode Payment Notes and Expiration
Please present the barcode directly on your smartphone screen at the cash register. It is valid for 10 minutes from the time it is displayed, and payments cannot be made using screenshots or printed copies.
- Barcodes are valid for 10 minutes after being displayed.
- Screenshots and printed copies of the screen cannot be used. Screenshots save the barcode at the exact moment of capture, meaning in most cases the 10-minute expiration period has already passed by the time it is presented at the cash register. Please present it at the register directly from the active screen displaying the barcode.
"I was told at the register that the barcode couldn't be scanned / was unusable, even though it was within the expiration period."
Please check whether a screenshot or printed barcode was presented. Because the barcode at the moment of capture is saved, in most cases the 10-minute expiration period has already passed by the time it is presented at the register.
Most Common Cause for Inquiries Regarding "Unusable Barcode Within Expiration Period"
Inquiries stating that a barcode cannot be read, results in an error, or cannot be scanned at the register are almost always due to presenting a screenshot or printed barcode.
Barcodes are valid for 10 minutes after being displayed. Screenshots or printed materials retain the barcode as it was at the time of capture/printing, so even if the customer believes it is "within the expiration period," in most cases it has already exceeded 10 minutes and expired by the time it is presented at the register.
Please instruct customers to present the active screen showing the barcode itself at the register, rather than a photo or saved image.
Please instruct customers to check the following steps in order:
- Check whether a screenshot, photo, or printout is being presented
- Reopen the payment link provided in the "Payment Instructions Email"
- Present the newly displayed barcode screen as-is at the cash register
Can the barcode for FamilyMart payment be redisplayed if it has expired?
Yes, a new barcode can be regenerated even after expiration. Please check the following steps according to your situation.
■ If the barcode screen is kept open
After 10 minutes, a new barcode will automatically be generated on the screen.
■ If you closed the screen
Please regenerate it via the link using the following steps:
- Open the "Payment Instructions Email" sent to the customer.
- Click the payment link inside the body of the email.
- A new barcode will be displayed again.
- Present the new barcode at the cash register.