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【Konbini Payment】Changing the Selected Convenience Store for a Konbini Payment

Updated

Once a convenience store payment (Konbini payment) is created, the selected convenience store cannot be changed. Please instruct the customer to cancel their current order and place a new one.

Important: We highly discourage leaving the order unpaid until it expires. KOMOJU automatically sends payment reminder emails to the customer before the expiration date, which may cause confusion if they have already placed a new order. Please ensure that you process the cancellation for the original order.

How to Assist Your Customers

If a customer contacts you to change their selected convenience store (e.g., FamilyMart, Lawson, Seven-Eleven), please follow these steps:

  1. Request the customer to re-order
    Inform them: "Due to system limitations, the selected convenience store cannot be changed after the order is completed. We will cancel your current order, so please place a new order and select your preferred convenience store at checkout."
  2. Cancel the original order
    Cancel the corresponding order (transaction) on your side.

Next Steps (How to Cancel on the KOMOJU Dashboard)

To cancel the payment directly on the KOMOJU Dashboard, follow the steps below:

  1. Click "Transactions" from the left menu on the KOMOJU Dashboard.
  2. Select the relevant transaction that has a "Pending" status.
  3. Click the "Cancel" button in the top-right corner of the transaction details screen to invalidate the payment.