📣 Starting August 18, 2026, the new Chargeback Management Tool will be available.
This page explains the "email notifications" you receive based on the chargeback status, and the "impact on settlement (funds)."
Email notifications
When a chargeback occurs or its status is updated, you will be notified by email about the relevant transaction. The sender is the KOMOJU Support Team.
Depending on the situation, notification emails arrive with the following subject lines. The subject line indicates whether action is required on your side.
| Timing | Email subject | Action |
|---|---|---|
| Chargeback created | New Chargeback Received – Action Needed | Action needed |
| Defense deadline approaching | Chargeback is going to expire – Action Needed | Action needed |
| Defense received | Chargeback Defended | No action needed |
| Chargeback accepted | Chargeback Accepted | No action needed |
| Defense rejected (lost) | Chargeback Lost | No action needed |
| Chargeback cancelled | Chargeback Cancelled | No action needed |
| Defense deadline passed | Chargeback Expired | No action needed |
From the link in the email body, you can go to the chargeback response page in the admin dashboard. When you receive an "Action Needed" email, please respond by the deadline by either accepting or defending. If you do not respond before the deadline, the chargeback will be automatically accepted.
Impact on settlement (fund status)
- Payout hold: The disputed amount will be temporarily deducted from your next payout until the outcome is finalized. You can confirm the relevant record in your settlement report.
- After a defense is received: The temporarily deducted amount will be refunded in your next payout. However, if the card issuer does not uphold the defense (lost), the amount will be deducted again from a subsequent payout.