📣 Starting August 18, 2026, the new Chargeback Management Tool will be available.
The tool lets you manage all chargebacks in one place and perform the following actions.
1. Review chargeback details
You can review the customer's dispute reason and the transaction details in the list and detail screens.
2. Accept the chargeback
You can choose this when you agree with the customer's dispute, or when you judge that the cost of defending is too high.
3. Defend the chargeback
If the transaction is legitimate, you can upload supporting documents (proof of delivery, logs, etc.) and dispute the chargeback.
For the detailed flow and outcomes when you choose to defend, see the related article "The chargeback defense process, outcomes, and statuses."