Skip to main content

【EC-CUBE】How to Cancel or Refund a Payment (Bank Transfer / Convenience Store / Pay-easy)

Updated

For bank transfer, convenience store, and Pay-easy payments, confirm the customer's bank account details, then submit a refund request from the KOMOJU Dashboard's Transactions screen.

Refunds are sent to a designated bank account, so you must collect the customer's bank account details in advance.
A 300 yen fee applies per refund request for this group of payment methods. If your unsettled balance is insufficient to cover the refund amount, the request will be rejected.

Applicable Payment Methods

Bank transfer, convenience store, Pay-easy

Refund Steps

  1. Ask the customer for the bank account details to receive the refund (account holder name in katakana, bank name, bank code, branch name, branch number, account type, account number)
  2. Log in to the KOMOJU Dashboard, open the relevant transaction from the Transactions page, and click the Refund button in the top right
  3. On the Refund Request screen, enter the refund amount and account details (half-width katakana and numbers; 4-digit bank code, 3-digit branch number)
  4. Click the green Refund button to submit the refund request to KOMOJU
  5. Once KOMOJU completes the transfer to the designated account, the "Refund Request" field on the transaction changes from "Pending" to "Completed"

This procedure is performed entirely from the KOMOJU Dashboard. 

Status After a Refund Is Completed

  • When a full refund is completed, the transaction status becomes "Refunded"
  • When a partial refund is completed, "Partially Refunded" is added to the transaction status
  • If your available funds (after settlement fees) are insufficient at the time of the refund request, the request cannot be processed

If a Refund Was Sent by Mistake, or Account Details Were Wrong

For this group of payment methods only, if a refund was issued by mistake, it can be cancelled as long as it is still in "Pending" status (before processing). Please contact KOMOJU as soon as possible — cancellation is not possible once processing is complete.
If the entered bank account details are incorrect and the transfer cannot be completed, the "Refund Request" field will show a "Rejected" status. Confirm the destination account and submit the request again.

Notes on the Bank Transfer

  • Depending on the timing of the refund request and financial institution holidays, the transfer to the designated account may take 1–2 business days to complete
  • Transfers to the designated account are made under the name "株式会社KOMOJU" (KOMOJU Co., Ltd.)
  • No deadline restriction is documented for this payment method group (unlike the credit card/mobile payment group, the refund deadline is "No deadline")

Related Articles