【EC-CUBE】Matching EC-CUBE Orders with KOMOJU Transactions

To check the link between an EC-CUBE order and a KOMOJU payment, you can check it from the KOMOJU Payment section on the EC-CUBE side.

Basic Approach to Matching

Payment events that occur in KOMOJU (captures, refunds, cancellations, etc.) are reflected on the EC-CUBE order via webhook. In most cases, you can reconcile a transaction by checking these two screens.

• EC-CUBE Admin → Orders: open the relevant order and review its details and status
• KOMOJU Dashboard → Payments: open the relevant payment and review its status (completed, authorized, etc.)

Checking on the EC-CUBE Side

1. In your EC-CUBE admin panel, open Orders
2. Search for and select the relevant order
3. On the order detail page, click the Payment ID in the KOMOJU Payment section to go to the corresponding page on KOMOJU.

Checking on the KOMOJU Side

1. Log in to the KOMOJU Dashboard
2. Open Payments
3. Search for and select the relevant payment, and review the payment detail page

Related Articles

• How KOMOJU Payment Statuses Map to EC-CUBE Order Statuses
• How to Cancel or Refund a Payment (Credit Card / Mobile Payment, etc.)
• How to Cancel or Refund a Payment (Bank Transfer / Convenience Store / Pay-easy),