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【EC-CUBE】Handling Expired (Unpaid) Orders

Updated

When a payment expires, EC-CUBE is notified and the order automatically changes to "注文取消し" (Order Cancelled) status.

If a customer doesn't pay within the deadline for methods like convenience store payment or bank transfer, the EC-CUBE order status automatically changes to "注文取消し" (Order Cancelled). No manual status change is required.

Which Payment Methods Can Expire

Expiration occurs for payment methods that involve a waiting period before payment is confirmed, such as convenience store payment and bank transfer.

What Happens on the EC-CUBE Side

  • If the customer does not complete payment within the deadline, the payment expires on the KOMOJU side
  • This information is passed to EC-CUBE, and the order status automatically changes to "注文取消し" (Order Cancelled)
  • Since this happens automatically, merchants do not need to manually change the order status

A Note on Shipping Decisions (Shipping Before Payment Is Confirmed)

If you ship a product before payment is confirmed, the payment may later expire and the order status may change to "注文取消し" (Order Cancelled). For payment methods with a waiting period, we recommend confirming that the order status has changed to "入金済み" (Payment Confirmed) before shipping.

Related Articles

  • How KOMOJU Payment Statuses Map to EC-CUBE Order Statuses
  • How to Cancel or Refund a Payment (by Payment Method)