The notice email does not include the merchant's name. We send it directly to each affected individual, and since 7 p.m. on October 29, 2026, we have been sending these emails in sequence. We expect to finish by mid-November 2026. If you have not received a notice from us by then, you are not affected by the second report. The items listed in our notice email are items that may have been leaked; not all of the information was leaked. Notices for the first report are being sent separately, in sequence.
When will the notice be sent?
Since 7 p.m. on October 29, 2026, we have been emailing affected individuals in sequence from a send-only address (no-reply@komoju.com), and we expect to finish by mid-November 2026.
Can you share the notice with us in advance?
The notice is sent directly by KOMOJU, as a business operator handling personal information, to the individuals concerned. For this reason, we cannot accept requests from individual merchants to review, edit, or customize the text in advance.
A customer told us they received an email from KOMOJU
Please refer them to our dedicated contact address (security-contact@komoju.com). You can find a message template for customers in A customer asked us about this incident.