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【KOMOJU Terminal】How to Process a Refund with KOMOJU Terminal

Updated

This page explains the refund procedure when using KOMOJU Terminal.

▼ How to refund via KOMOJU Terminal

▼ How to refund via KOMOJU administration page


＜Notice regarding refunds＞

  • About partial refunds:

    Currently, partial refunds are not supported. If you would like to proceed a refund via system, we only support “full refunds”.

  • About Unsettled balance:
    • Refunds via the system will only be available for amounts within the unsettled balance.
    • Unsettled balance refers to the 'sales amount before the closing date.' The unsettled balance is recorded after deducting the settlement fees, so the amount after deducting the settlement fees must be greater than or equal to the refund amount.
    • If the refund amount exceeds the unsettled balance, the refund request will be denied and refund requests cannot be made until a transactions occurs in an amount that can offset the refund amount.

After logging in to KOMOJU, you will see Payout Balance on the left menu bar, where you can check your unsettled balance (= Estimated total balance).

*Please consider changing the minimum withdrawal amount or the payout cycle (e.g. weekly to monthly etc.) if necessary.

▼ How to refund via KOMOJU Terminal:

*If you set a supervisor PIN, you will need to enter the supervisor PIN.

*Refunds that can be performed via terminal are limited to transactions that were settled at the relevant terminal.

  1. Tap "Manage Transactions" on the terminal

*If you set a supervisor PIN, you will be requested to enter it after this page.

  1. Choose the relevant transactions from the transaction page

  1. Press "Refund the Transaction"

  1. Enter the refund amount and press "REFUND"

  1. Once the refund is complete, the attached message will appear

▼ How to refund via KOMOJU administration page:


  1. Click the relevant transaction from the Payments page in the left menu bar

  1. Press the "Refund Payment" button on the top right

  1. Enter the refund amount in the Refund Amount section and press "Refund Payment"

  1. The refund will be executed and the transaction status will be changed to refunded

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