You can add users (email addresses) who can log in to your KOMOJU account. A user's role cannot be changed after the user is created, so please check the role before adding a user.
You can register additional users (e-mail addresses) who can log in to a single KOMOJU account. This page provides information on how to add users.
*Please click here to see how to delete a user you have added to your KOMOJU account.
<How to add the users>
Log in to KOMOJU and click on " Settings" from the left menu bar and choose "Account details".
Then press "Invite User" in the Users section.
Enter the e-mail address of the person to be invited, select the language and roles, and press “Send Invite”.
CAUTION: There are restrictions on the functions depending on the roles as follows.
Roles cannot be changed after a user is created.
■ Admin: The user has authority to use all KOMOJU functions. The user can also check the report for the entire account.
■ Support: It is possible to view the transactions in KOMOJU and process the refunds. The user can not see reports nor change the account's setting.
An invitation email will be sent to the email address you added. Once the user adds the password from the email link, the set up of user settings is complete.
Frequently asked questions
I want to change an existing user's role from "Support" to "Admin"
A user's role cannot be changed after the user is created. Please delete the existing user first, then add the same email address again with the desired role.
I am logged in with the Support role and cannot see settlements or reports
The Support role cannot view reports or change account settings. If you need access, delete the existing user first, then add the user again with the Admin role.
What to do next
- To change a role, first delete the existing user by following "How to Delete Users from an Account You Manage" above
- Log in to KOMOJU, click "Settings" in the left menu bar, and choose "Account details"
- Press "Invite User", select the desired role, and press "Send Invite"