Emails sent by KOMOJU that contain convenience store payment numbers or bank transfer recipient information can be resent from the relevant transaction page in the KOMOJU dashboard.
Emails sent by KOMOJU are sent from the domain “@komoju.com.”
If the customer (the purchaser) does not receive emails from KOMOJU, please advise them to disable their domain settings or add “@komoju.com” to their allowed domains.
Emails may also fail to be received properly if any of the following settings are enabled.
・Settings that restrict emails containing URLs
・Settings that reject emails from computers
・Spoofing or spam email settings
・Domain settings (email rejection settings)
※Depending on the PC, mobile phone, or smartphone being used, the above settings may be enabled by default when the device is initially configured.
※If Gmail (Google) is being used, received emails may be sorted into folders other than the Main inbox. Please advise customers to check folders such as “All Mail,” “Promotions,” “Social,” and “Spam,” which are located outside the Main inbox.
It is also possible that emails cannot be received because the mailbox is full.