Refunds from WooCommerce to KOMOJU
In principle, when you process a refund in WooCommerce, it will automatically sync with KOMOJU and the refund will be executed.
However, please note that refunds for Bank Transfer, Konbini, and Pay-easy are not synchronized between WooCommerce and KOMOJU. These refunds must be processed separately in both systems.
Refunds for Bank Transfer, Konbini, and Pay-easy
Please follow the steps provided in the following article to complete the refund:
👉How to Refund (Bank Transfer / Konbini / Pay-easy)
Refunds for Credit Cards, Smartphone Payments, etc.
Refunds for credit card and smartphone payments can be processed directly in WooCommerce, and the refund will be automatically linked to KOMOJU.
Step 1: In WooCommerce, go to Orders and select the relevant order.
Step 2: Select Refund in the middle of the page.
Step 3: After entering the total refund amount, select “Refund ¥XXX via KOMOJU – [payment method name].”
Step 4: Confirm that the status has been updated.
Make sure the status in WooCommerce has changed to “Refunded” and the status in KOMOJU has changed to “Refund” as well.
- Please make sure to process refunds using the designated refund button in WooCommerce as described above.
- The WooCommerce admin panel provides several ways to cancel orders, but some options only cancel the order without issuing a refund (not linked to KOMOJU). Please be careful when selecting.
- If a customer inquires about not receiving a refund, please check the status in the KOMOJU admin panel.
When an error occurs during a refund
- In WooCommerce order history, you may see a message such as “A refund must be processed via the payment gateway.”
The order may appear canceled in WooCommerce but still remain as paid in KOMOJU.
If the above applies, please process the refund directly from the KOMOJU admin panel.