Refunds via KOMOJU are only possible within the designated timeframe for each payment method. If you encounter a refund error despite having a sufficient unsettled balance, the cause is typically an expired "Refund Deadline".
Japanese Payment Methods
| Payment Method | Refund Deadline |
|---|---|
| Credit Card (Japan) | No limit |
| PayPay / Merpay / Paidy / au PAY | 365 days |
| Rakuten Pay | 30 days |
| dbarai | Until 20:00, 179 days later |
| Carrier Billing (au) | Full refund: By the end of the second month following the payment month. Partial refund: From the month following the payment month until the end of the second month. |
| Carrier Billing (Softbank) | 180 days (Full refund only *Partial refund not available) |
| Convenience Store / Bank Transfer / Pay-easy | No limit |
Korean Payment Methods
| Payment Method | Refund Deadline |
|---|---|
| PAYCO | 6 months |
| Credit Card (Korean Local) | 1 year |
| Naver Pay | 3 years |
| Kakao Pay | 1 year |
| Toss Pay | 1 year |
Next Best Action:
After confirming that the transaction is within the refund deadline and your unsettled balance is sufficient, proceed with the refund process:
・For Shopify users: Please perform the refund operation from the order management page in your Shopify admin panel.
・For API integration / Wix users: Open the relevant transaction details from "Transactions" in the left menu of the KOMOJU Dashboard, and execute the refund via the "Refund" button.