[Important Notice]
If the refund amount exceeds the unsettled balance, the refund request will be rejected.
(You can check your unsettled balance by logging in to KOMOJU and selecting “Unsettled Balance” from the left-hand menu.)
A refund request cannot be made until a transaction occurs that can offset the amount.
If the unsettled balance is insufficient, please wait until a transaction occurs that can be offset, or consider issuing the refund directly from your company via bank transfer.
Please note that the unsettled balance is calculated after deducting payment processing fees. The amount after deducting fees must be equal to or greater than the refund amount.
Procedure
1. Open the relevant transaction in the KOMOJU Admin Panel and click the “Refund” button in the top-right corner.
2. Enter the desired refund amount and click “Refund” to complete the process.
3. If “Refunded” is displayed at the top, the change has been successfully completed.
Please note that payment processing fees will still be charged even if a refund is issued after testing in the production environment (Live mode).
Status After Refund Completion
■ Once a full refund is completed, the transaction status will change to “Refunded.”
■ If a partial refund is completed, the status “Partially Refunded” will be added to the transaction.