You can apply to change your business details or registered information through the account management portal. If you significantly change or expand your business, we may conduct another screening.
If You Change or Expand Your Business
If you change or add products or services, please apply to change your registered information. Depending on the changes, we may conduct another screening.
- Changing Registered Information After Screening is Complete
- Registered information and bank account change request page
What should I do if I want to change my registered information during screening?
If there are changes during screening, please reply to the email from our screening team. Contacting us through the inquiry form may delay the completion of screening.
If You Want to Reactivate an Inactive Account
If you want to reactivate an account that has not been used for some time, please contact our support team. Depending on how long the account was inactive and other circumstances, we may conduct another screening.
- Please contact us via "Contact Us" in the KOMOJU Dashboard
About the Contracting Party
If I apply through a partner or agency, who is the contracting party?
Even if you register through a company that provides payment services (a partner), the contracting party is, in principle, the company that actually operates the service.
Both the contract and the billing of transaction fees are with the company that is the contracting party. The billing party cannot be separated.
If the website operator and the e-commerce business operator are different companies, which one should apply?
Please apply with the corporation that actually operates the service (provides the products or services) as the contracting party. The business name must match the one shown in your disclosure under the Specified Commercial Transactions Act.
If You Change the Contract Holder Name
Changes to the contract holder name due to incorporation, a change of representative, a change of trade name, or similar reasons are handled through the designated procedure.
Next Steps
- Check whether the change is before or after screening
- If after screening, apply through the registered information and bank account change request page
- If during screening, reply to the email from our screening team