There is no minimum usage period, and there are no setup fees or monthly fees, so you are never charged in a month when you do not use the service. The contract period and renewal are set out in the Terms of Use.
Contract Period and Cancellation
- Contract period and renewal: Set out in the KOMOJU Terms of Use (PDF)
- Minimum usage period: None
- Cancellation fee: None
What should I do if I want to cancel?
To cancel, please contact us via "Contact Us" in the KOMOJU Dashboard.
Regarding the timing of cancellation, if there are any unsettled sales proceeds, the account will be suspended only after all payouts have been completed. Please ensure that you have received all sales proceeds before contacting us.
How can I check my current contract status?
If you want to check your current contract status, please also contact our support team via "Contact Us" in the KOMOJU Dashboard.
Confirmation Regarding Anti-Social Forces
Signing and stamping the designated confirmation document is a standard part of our merchant screening process. We will guide you through it during the application process.
Public Information You Can Use for Internal Review
Please use the following public information for your internal review.
- KOMOJU Co., Ltd., which operates KOMOJU, has obtained "Privacy Mark" and "ISMS/ISO27001" certification and is fully compliant with "PCI DSS Level 1"
- KOMOJU Terms of Use (PDF)
- Pricing page
Change of Contracting Party Due to a Merger or Business Transfer
If the contracting party changes due to a company merger or business transfer, a new contract (a new application) is required.
About the Application Form Fields
The field asking how you learned about KOMOJU is optional on the form. You can proceed with your application without answering it.
Next Steps
- Check the contract terms in the KOMOJU Terms of Use (PDF)