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Payment Fees Borne by Customers (Purchasers) at Checkout

Updated

In KOMOJU, customer-borne payment fees apply only to Konbini (convenience store) payments (220 JPY incl. tax) and Pay-easy payments (190 JPY incl. tax). No payment fee is charged by KOMOJU for any other payment method.

No KOMOJU payment fee is charged to customers for credit card payments, smartphone payments, or other payment methods.
Bank transfer fees and Paidy monthly settlement fees are subject to the terms set by the customer's financial institution or payment provider.

Payment Methods Where Customer Fees Apply

The payment fees charged by KOMOJU to the customer (purchaser) and any separate fees borne by the customer at the time of payment are as follows:

Payment Method KOMOJU Customer Payment Fee (Incl. Tax) Conditions & Separate Fees
Konbini (Convenience Store) Flat 220 JPY
(200 JPY + 20 JPY tax)		 Added per payment.
*Except where the merchant has configured the fee to be borne by the merchant (0 JPY) or has a custom fee arrangement.
Pay-easy Flat 190 JPY
(173 JPY + 17 JPY tax)		 Added per payment regardless of the financial institution or transaction amount.
*Depending on the financial institution and time of day, additional ATM after-hours fees or coin handling fees set by the financial institution may apply.
Bank Transfer 0 JPY (None) No customer-borne payment fee is added by KOMOJU.
However, the bank transfer fee set by the customer's financial institution must be borne by the customer. (If the transfer fee is deducted from the payment amount, the payment will not be automatically reflected due to an amount mismatch.)
Paidy (Buy Now, Pay Later) 0 JPY (None) No payment fee is charged by KOMOJU at checkout (the installment fee for 3-Pay is also 0 JPY).
However, depending on the monthly repayment method selected by the customer (Konbini payment, bank transfer, or direct debit), Paidy's payment handling fee or bank transfer fee may apply (direct debit is free). Please check the official Paidy website for the latest fee schedule.

Payment Methods with No Customer Fees

For the following payment methods, no KOMOJU payment fee is added to the customer at checkout (the payment amount equals the order amount):

  • Credit Card Payments (Visa / Mastercard / JCB / American Express / Diners Club / Discover)
    *Excludes installment or revolving payment fees charged by the card issuer when selected by the customer.
  • Smartphone Payments (PayPay, Merpay, Rakuten Pay, d Barai, au PAY, Apple Pay, Google Pay)
  • Carrier Billing (d Barai, au PAY (au Kantan Kessai), SoftBank Matomete Shiharai)
  • Prepaid Wallets (E-Money) (WebMoney, BitCash, NET CASH)
  • Regional & International Payment Methods
    • China: Alipay, Alipay HK, WeChat Pay, UnionPay
    • South Korea: Korean Credit Cards, KakaoPay, Naver Pay, PAYCO, Toss
    • Europe: iDEAL, Bancontact, EPS, BLIK, Przelewy24, Multibanco, MyBank, Paysafecard
    • Southeast Asia: FPX, Dragonpay, DOKU Wallet, OVO, Touch 'n Go, GCash, DANA
    • Brazil: PIX, Brazilian Credit Cards

Frequently Asked Questions (By Symptom)

■ Why is the total payment amount (billed amount) higher than the product price?

When Konbini (220 JPY incl. tax) or Pay-easy (190 JPY incl. tax) is selected, a customer-borne payment fee is automatically added to the order total. On the KOMOJU hosted checkout screen, a note stating that a 220 JPY (or 190 JPY for Pay-easy) fee has been added is displayed below the payment amount, and the fee is listed as "決済手数料" (Payment Fee) on the payment instruction email and the payment fee invoice. If the customer prefers a payment method without a payment fee, please have them contact the store (merchant) before completing payment to cancel the current order and place a new order using a credit card or smartphone payment.

■ Can a customer change their payment method to a fee-free option after placing an order?

Due to system specifications, the payment method (or selected convenience store) cannot be changed once an order has been confirmed. Payment methods also cannot be changed or re-processed for transactions with a "Pending" or "Expired" status. To use a different payment method, the current order must be cancelled and a new order must be placed with the preferred payment method.

For Merchants: Please Cancel the Original Order When Changing Payment Methods

If an unpaid order is left uncancelled until it becomes "Expired", KOMOJU will automatically send payment reminder emails to the customer before the expiration date, which may cause confusion or duplicate payments.
When a customer requests to change their payment method or cancel their order, please make sure to cancel the original transaction rather than leaving it unpaid.

■ When refunding a Konbini or Pay-easy order, is the customer-borne payment fee also refunded?

In principle, the customer-borne payment fee (220 JPY for Konbini / 190 JPY for Pay-easy) is a system usage fee required to process the payment and is not automatically refunded (nor can the payment fee be refunded on its own). However, if the merchant chooses to refund the payment fee as well, you can check the "Include payment fee" (決済手数料を含む ※マーチャント負担) box on the "Refund Request" screen in the KOMOJU dashboard to refund both the product price and the payment fee to the customer's designated bank account.

For Merchants: Note on Using "Include payment fee"

When you check "Include payment fee" (決済手数料を含む ※マーチャント負担) on the "Refund Request" screen, the refunded payment fee amount is borne by the merchant and will be deducted (offset) from your unsettled sales balance.
*Separately, a refund processing fee of 300 JPY (incl. tax) per refund applies to the merchant for Bank Transfer, Konbini, and Pay-easy refunds.

Next Steps (For Merchants: How to Check Customer-Borne Fees)

You can check the breakdown of the customer-borne payment fee ("Customer Fee" / 顧客手数料) for an individual transaction from the KOMOJU dashboard as follows:

  1. Log in to the KOMOJU dashboard and click "Transactions" in the left menu.
  2. Select the relevant transaction from the list to open the "Transaction Details" page (Transactions > [Transaction ID]).
  3. Check the breakdown fields: "Amount", "Tax", "Customer Fee", "Total", and "Payment Method" (the customer-borne payment fee of 220 JPY or 190 JPY is displayed under "Customer Fee").

*To view or download the breakdown of sales and merchant-borne processing fees for a specific period, go to "Financial" > "Financial Summary" in the left menu and select "View All Transactions" or "Download All Transactions".

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