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Changing Registered Information During the Screening Process

Updated

Once the application form is submitted, the screen is locked and you cannot edit your information. To request changes, please reply directly to the email from the Merchant Screening Team.

Flow for Modifying Registered Information

Once you submit the application form, the screen will be locked to ensure security and screening accuracy. Therefore, you will not be able to edit the details yourself.
If there are any discrepancies or clarifications needed during the review process, the KOMOJU Merchant Screening Team will contact you at your registered email address.

  1. Wait for the email from the KOMOJU Merchant Screening Team.
  2. Reply directly to that email with the correct information you wish to update or change.
*Regarding requests via the Contact Form:
If you send your change requests through the general contact form, it may take longer to transfer the information to the designated department (Screening Team). This could result in delays in completing your screening process. To ensure a smooth review, please always inform us of any changes by replying directly to the email sent by the Screening Team.

Next Steps

No immediate action is required from your side at this moment. Please verify that your application form screen is locked, and wait for the email from the KOMOJU Merchant Screening Team to arrive.