By logging in with your registered KOMOJU email address via the URL below, you can check our past communications in addition to your inquiry history.
If you notice no progress in your screening process, please first check if you have received any messages from us.
History List: https://help.komoju.com/hc/en-us/requests
Regarding Communications from the Merchant Screening Team
If there is a ticket starting with "[Action Required]" among those with the status "Awaiting Merchant Reply," it means we are currently waiting for a response from your side.
Example: Communication from the screening desk
[Action Required] Regarding KOMOJU Screening_Account Name
[Action Required] Notice from Payment Method Name_Account Name
If you have received an email with the subject lines above, please review the details and reply to proceed with the screening process.