The KOMOJU App protects your account with two-factor authentication and biometric login, in addition to your password. Your login session has an expiration time, and on Android, fully closing the app requires you to log in again.
If You Forget Your Password
Tap "Forgot your password?" on the login screen to open a browser, where you can reset your password.
Signing In with Two-Factor Authentication
If two-factor authentication is enabled, enter the 6-digit code shown in your authenticator app.
If you can't access your authenticator app, select "Use a recovery code" and enter your 14-digit recovery code instead.
■I entered the code incorrectly too many times and got a "Too many attempts" message
If you enter your two-factor code or recovery code incorrectly too many times, you'll see a "Too many attempts" message and won't be able to try again immediately. If this happens, wait a while, then try again with the latest code from your authenticator app or the correct recovery code.
Signing In with Biometric Authentication
After your first sign-in, you can set up login using Face ID / Touch ID (iOS) or your device's biometric authentication (Android).
If you change your password, biometric login will no longer work, and you'll need to sign in again with your email address and password.
Your Session Has Expired
Your login session has an expiration time, and you will be automatically logged out once it expires. When this happens, you'll see the message "Your session has expired. Please log in again," and you'll need to sign in again.
Why Am I Suddenly Logged Out on Android?
On Android, fully closing the app (for example, by swiping it away from the recent apps list) will log you out the next time you open the app. This is a separate, Android-specific behavior, distinct from a session expiring.
To avoid re-entering your password every time, we recommend setting up biometric login in advance. Once set up, you can sign back in immediately after opening the app.
Using the App with Multiple Staff Members
Adding staff (users) cannot be done in the app. Please continue to add staff from the KOMOJU Dashboard (web) as before.