The app lets you view, search, and check details for transactions, as well as issue refunds and cancellations. Refunds are full-amount only; partial refunds must be done from the KOMOJU Dashboard (web).
Viewing the Transaction List
You can view your transaction list from the "Transactions" tab on iOS, or the "Payments" tab on Android.
Searching and Filtering Transactions
You can filter transactions by status, currency, payment method, customer name, creation date, and more.
On iOS, typing a keyword into the search field shows suggestions. On Android, use "Filter" to select your conditions.
Checking Transaction Details
Tapping a transaction shows details such as the amount, status, payment ID (which you can copy), card details (brand and last 4 digits), and customer information.
Issuing a Refund (Full Amount Only)
Tap "Refund" on the transaction detail screen to see a confirmation message: "Refund this transaction in full? This cannot be undone." Confirm to issue a full refund.
Only full refunds are available from the app. If you need to refund a partial amount, please do so from the KOMOJU Dashboard (web).
Canceling a Transaction
Transactions that have not yet been finalized (not yet captured) can be canceled by tapping "Cancel Transaction" on the transaction detail screen.
Transactions that have already been finalized cannot be canceled. Use a refund instead in that case.
The "Refund" or "Cancel Transaction" Button Isn't Showing, or the Action Fails
Refunds and cancellations are not available for every payment method or transaction status, by design. For transactions that aren't eligible, you may see a message such as "This transaction cannot be refunded" or "This payment cannot be canceled," and you won't be able to proceed further. This happens because the transaction's payment method or status doesn't qualify for a refund or cancellation. For partial refunds or cases not supported in the app, please use the KOMOJU Dashboard (web) instead.
About Refund Requests for Convenience Store Payments and Similar Methods
For payment methods that require a separate refund process, such as convenience store payments, the app only displays guidance; the actual refund request must be completed on the KOMOJU Dashboard (web).
Next Steps
- Open the "Transactions" tab (iOS) or "Payments" tab (Android)
- Tap the transaction to view its details
- Choose "Refund" for a full refund, or "Cancel Transaction" to cancel an unfinalized transaction